Vision

To be a trusted and accessible financing company that supports Indonesia's economic growth.

Value

Collaboration: Working closely with different individuals and teams, leveraging diverse knowledge to achieve common goals.

Honesty: Commitment to be honest, transparent, and sincere in dealing with others.

Open Minded: A flexible and adaptive mindset to new ideas, perspectives, and approaches.

Integrity: Uphold strong moral and ethical standards as a guide for individual and organizational behavior.

Customer Centrix: Prioritizing solutions to fulfil customers’ needs and satisfaction for external and internal customers.

Excellence: Commitment to achieve the best performance and set the highest standards in all activities.

About ORIX

ORIX Group is a global group of companies operating in various sectors, including financing and investment, life insurance, banking, asset management, real estate, concessions, environment and energy, automotive services, industrial equipment/ICT, ships and aircraft.

We unite globally with our Purpose: "Finding Paths. Making Impact", bringing together diverse expertise and innovative thinking to support sustainable world development.

For more information about ORIX and its financial services, visit our website at www.orix.co.jp.

Company Profile

PT Sinar Mitra Sepadan Finance (“Company”) is a national finance company founded on 28 November 2000. The Company obtained a business license through Decree of the Ministry of Finance Number 365/KMK.06/2001 on 11 June 2001. Currently, the Company is domiciled in Jakarta South with head office at Agro Plaza Floors 16-17, Jl. H.R. Rasuna Said Kav. X2-1, Kuningan Timur, Setiabudi, South Jakarta 12950.

The Company's current shareholders are ORIX Corporation from Japan and PT Sinar Mas Multiartha, Tbk. (“SMMA”), with ORIX Corporation as the majority shareholder of 85%.

The company has become part of ORIX Corporation, Japan, which has a network in more than 30 countries and is listed on the New York Stock Exchange. PT Sinar Mitra Sepadan Finance operates in the field of financing services for motorized vehicles with four or more wheels. For more than 20 years, the Company has grown to have more than 100 networks (Branch Offices and Offices Other Than Branch Offices) throughout Indonesia and more than 2,000 employees.

SMS Finance, the financing company of choice for used and multi-purpose cars with car BPKB guarantee, low interest starting from 0.7%!

Code of Conduct & Ethics

The Code of Conduct is SMS Finance's commitment to comply with legal provisions, regulations and ethical standards in every operational activity. This guideline is not only a guide for the company, but also for all SMS Finance employees.

These guidelines also set out how SMS Finance employees should behave as representatives of the company, as well as their responsibilities towards the company, potential debtors or debtors, business partners, the government and other stakeholders. This Code of Conduct will help SMS Finance employees act in accordance with the business and ethical standards set by the company.

The Code of Conduct that we apply includes the following:

1. Integrity at Work

1. 1. Behave Honestly
   2. Discipline and Responsibility
   3. Comply with Legal Regulations
   4. Avoiding Conflicts of Interest
   5. Prohibition of Insider Trading (Insider Trading)
   6. Mature Consideration in Giving or Receiving Gifts, Meals and Donations
   7. Anti-Fraud
   8. Anti-Money Laundering, Terrorism Financing & Funding for the Proliferation of Weapons of Mass Destruction

2. Professionalism

1. 1. Self-development
   2. Communication Ethics
   3. Prevent Discrimination, Harassment and Deviant Behavior
   4. Not Involved in Political Activities
   5. Not Involved in Prohibited Organizations and/or Violating the Law and/or Potentially Harmful and Disrupting Business Activities
   6. Creating Healthy Competition
   7. Intellectual Property Rights

3. Commitment to Prospective Debtors and Debtors

4. Commitment to Other Stakeholders

1. 1. Commitment to Shareholders
   2. Commitment to Business Partners
   3. Commitment to the Government as Regulator
   4. Commitment to Community
   5. Commitment to Environment, Health and Safety

5. Asset Protection, Data Confidentiality and Transparency

1. 1. Protecting Company Assets and Reputation
   2. Maintaining the Confidentiality of Company Data and/or Business Information
   3. Accounting and Financial Reporting
   4. Reporting Violations and Fraud
   5. Document Management

Privacy Policy

Welcome to the website of PT Sinar Mitra Sepadan Finance (hereinafter referred to as "SMS FINANCE" or "We"). This page displays the General Terms and Conditions of Privacy Policy for our services. By registering yourself on our site, it means that you, as a service user (User) agree to the General Terms and Conditions of the Privacy Policy below. By becoming a User, you agree to the collection, use, sharing of your Personal Data information, and agree to the terms of this Privacy Policy.

We are committed to protecting and maintaining the confidentiality of your Personal Data in accordance with applicable laws and regulations. In its implementation, what is meant by "Personal Data" is data about an individual who is identified or can be identified separately or in combination with other information either directly or indirectly through electronic or non-electronic systems. We guarantee that we will not collect, use, disclose, transfer, store and process Personal Data including Your credentials to third parties, either commercially or non-commercially, for purposes other than as specified in this Privacy Policy. We guarantee that We will process Your Personal Data professionally and responsibly and the results of such processing are sourced only from original and accurate Personal Data information as contained in Your account.

1. INTRODUCTION

   1. Purpose of Privacy Policy

      This Privacy Policy describes the types of Personal Data that We collect and how We collect, use, disclose, transfer, process, store and protect such Personal Data.

   2. Applicability of Privacy Policy

      This Privacy Policy applies to online services offered by SMS FINANCE on Our website and mobile sites that refer or link to this Privacy Policy.

   3. Scope of Privacy Policy

      This Privacy Policy covers information collected through online services and direct communication between You and SMS FINANCE. This Privacy Policy does not cover information contained on other websites and applications, unless specifically stated. This Privacy Policy also does not cover information when you call us, send us a message, or communicate directly in any way other than through our website and mobile site services. The following are some of SMS Finance's official websites whose use is subject to this privacy policy.

       

      1. www.smsfinance.co.id and its derivatives:
         1. produk.smsfinance.co.id
         2. bantuan.smsfinance.co.id
         3. agent.smsfinance.co.id
      2. Mobile Application namely, SMS Finance & SMS Finance Agent

       

2. PERSONAL DATA WE OBTAIN AND COLLECT FROM YOU

   1. The personal information/data that we obtain from you depends on the type of products and services that you apply to us. In the process of job application and/or financing application, including but not limited to full name, gender, type of identity card, identity card number, address in accordance with the identity card, province and city/district, telephone and mobile phone numbers, email address, your occupation, your ID card, spouse's ID card, family card, and NPWP. We will also ask for your vehicle data that will be used as collateral if your financing application is a loan, including but not limited to information on vehicle brand, vehicle type, vehicle model, vehicle year, and BPKB in whose name. The types of information/personal data mentioned, including but not limited to other additional information/data that we may ask for in the future.

   2. Site Policy

      We may collect information about several things when you use Our service site. We and Our service providers (such as third party content, advertising and analytics providers) automatically collect certain information from Your device or web browser. For example, every time You visit Our service site, We together with Our third party service providers automatically collect things such as Your IP address, mobile device identifiers or other types of unique identifiers, browser and computer types, access times, the web page You came from, the URL where You landed, and the web page You accessed as well as Your interaction with content or advertisements on Our service. When You use or interact with Our services, this can help Us understand how Our Users use Our services.

      1. Third Party Analytics Services

         This website uses Third Party Analytics Services, including but not limited to Google Analytics to analyze access statistics and make improvements to the website. Google Analytics uses cookies by collecting user data but does not include personally identifiable information. Please note that Google Analytics has a different privacy policy and practices, which you can find on their website.

         1. Google Analytics
         2. Google's Use of Data

          

      2. Advertising
         1. SMS Finance uses advertising services in connection with the SMS Finance website, including but not limited to Google and Meta Advertising. Google and Meta Advertising are third party advertising services that we use to display advertisements related to our products on various platforms that cooperate with Google and Meta Advertising. By using our site, you agree to follow this policy. Use of Cookies to provide relevant ads and improve user experience. We use cookie technology provided by Google and Meta Advertising. Cookies are small text files placed on your device when you visit Our site that collect anonymous information such as user preferences, browsing activity and demographic information. The information collected by cookies is used to display advertisements that match your interests and preferences.

         2. Use of Data

            Google and Meta Advertising use data collected through cookies to display relevant advertisements on third-party sites that cooperate with Google and Meta Advertising. The data does not contain personal information that can directly identify you. The data used includes information about user preferences, browsing activity, and general demographic information.

         3. Opt-Out

            If you do not wish to receive advertisements served by Google and Meta Advertising, you may opt-out of the use of cookies by setting your advertising preferences through your Google account settings or through other settings provided by Our services. However, please note that even if you opt out of the use of cookies, advertisements may still be displayed, but will not be tailored to your interests and preferences.

         4. Data Sharing

            We do not share users' personal information with Google or Meta Advertising. Information collected through cookies is used anonymously and only for advertising purposes.

         5. Data Security

            We keep user data secure by implementing appropriate security measures to prevent unauthorized access, unauthorized use, or unauthorized alteration of user data. Please note that Google and Meta Advertising have different privacy policies and practices, which you can find on their websites.

3. PRIVACY POLICY APPROVAL

   1. We do not collect, use, disclose, transfer, process, store and protect Your Personal Data without Your express consent (except where permitted and authorized by law). By agreeing to this Privacy Policy, as well as entering Your credentials (username and password) on the platform that We have specified, You hereby expressly consent to Us to collect, use, disclose, transfer, store, and process any Personal Data information including Your credentials that are relevant and necessary to carry out the purpose of using the online services of SMS Finance that You use, including but not limited to the financing application process, assistance and complaint services, employee recruitment process, and others. The consent you provide includes but is not limited to:

      1. Consent to be contacted by SMS Finance to follow up on the online service request that You submit through Our website and mobile site.

      2. Consent to receive information about SMS Finance products/programs that are being proposed through Short Message Service (SMS), Telephone and/or other media.

          

      3. Approval of the data and/or information verification process of prospective debtors/consumers/partners/employees required before the decision of approval/rejection of financing/cooperation/recruitment is given and will be carried out in various ways including but not limited to checking the OJK Financial Information Service System (SLIK), credit bureau and/or by issuing digital or electronic certificates. The consent you give does not include to make changes in any form to your credentials and Personal Data.

   2. In addition, We and Our affiliates and other service providers in Indonesia may disclose Your Personal Data where We are required upon lawful request to do so by law i.e. to law enforcement agencies or other government officials.

   3. We will take reasonable steps to ensure that Your Personal Data is handled in accordance with this Privacy Policy, regardless of where Your Personal Data is stored or accessed.

   4. You will defend, release from liability and hold Us harmless from any and all third party claims, and Our judgments, losses, payments, costs, expenses (including those related to investigations or reasonable attorneys' fees), damages, settlements, liabilities, fines or penalties actually decided or settled in court, arising out of or related to third party claims (a) arising out of a breach by You; or (b) arising out of any breach by You of the terms and conditions of any other account in the online ecosystem used by You for the purpose of verification of Your Personal Data; or (c) arising out of any infringement or misappropriation, by You of any patent, or copyright, or trade secret rights of a third party under the applicable laws of any jurisdiction.

   5. By providing your consent to this Privacy Policy, you represent that you have reached the legal age of consent in your jurisdiction and have full authority to consent.

4. SAFETY & PROTECTION

   1. implement strict procedures, standards and security arrangements to protect Your credentials and Personal Data that are in Our possession or under Our control. Upon receipt of Your credentials and Personal Data, We will make necessary security arrangements to protect Your credentials and Personal Data with Our best efforts and in accordance with the situation. Such arrangements may consist of administrative measures, physical measures, technical measures, or a combination of such measures.

   2. When disclosing or transferring Your Personal Data over the internet, We will take all precautions in Our best efforts to prevent unauthorized access to Your Personal Data. However, no data transmission over the internet can be guaranteed to be completely secure and You acknowledge that You convey information over the internet at Your own risk.

5. APPLICABLE LAW

   This Privacy Policy is governed by Indonesian Law.

6. CONTACT US

   If you have any questions or comments about this Privacy Policy, or if you would like to ask us to update the information we have about you or your preferences, please contact us by email at customer.care@smsfinance.co.id or by phone at 1500-403.

Reporting

Laporan Keberlanjutan PT Sinar Mitra Sepadan Finance Tahun 2024

Laporan Keberlanjutan PT Sinar Mitra Sepadan Finance Tahun 2023

Laporan Keberlanjutan PT Sinar Mitra Sepadan Finance Tahun 2022

Laporan Keberlanjutan PT Sinar Mitra Sepadan Finance Tahun 2021

Laporan Keberlanjutan PT Sinar Mitra Sepadan Finance Tahun 2020

Publikasi Penanganan Pengaduan 2020

Publikasi Penanganan Pengaduan 2021

Publikasi Penanganan Pengaduan 2022

Publikasi Penanganan Pengaduan 2023

Publikasi Penanganan Pengaduan 2024

PT Sinar Mitra Sepadan Finance Official Social Media Account Policy

Media Sosial SMS Finance

Latar Belakang

Media sosial memberikan kesempatan bagi PT Sinar Mitra Sepadan Finance (“SMS Finance”) dan para karyawannya untuk dapat berbagi informasi serta berkomunikasi dengan debitur dan masyarakat luas. Namun, hal ini memerlukan pengaturan yang baik untuk dapat dilakukan secara bertanggung jawab.

Dikarenakan dengan mudahnya seseorang dapat membuat akun di media sosial dan dapat mengatasnamakan orang lain, organisasi dan/atau sebuah perusahaan, maka SMS Finance menganggap penting bagi kami untuk menyatakan kepada publik akun media sosial resmi milik SMS Finance.

Akun Media Sosial Resmi

Adapun daftar akun-akun media sosial resmi milik SMS Finance adalah sebagai berikut :

Facebook      : https://www.facebook.com/SMSFinanceID

Instagram      : https://www.instagram.com/smsfinanceid

                        https://www.instagram.com/learning.smsf

Sikap Pengunaan Media Sosial

1. SMS Finance menggunakan media sosial untuk mendapatkan dan meningkatkan merek SMS Finance dengan membuat banyak orang mengetahui SMS Finance dengan memperdalam pemahaman mereka tentang produk dan layanan kami.
2. SMS Finance menyadari bahwa informasi dan konten yang pernah dipublikasikan tidak dapat dihapus sepenuhnya, oleh karena itu SMS Finance akan menggunakan media sosial secara benar dan bijak, serta berusaha untuk mempublikasikan informasi secara jujur, jelas, tidak menyesatkan, dan akurat.
3. Dalam penggunaan media sosial SMS Finance akan patuh pada peraturan internal dan eksternal perusahaan, termasuk namun tidak terbatas pada peraturan perundang-undangan yang berlaku dan peraturan otoritas jasa keuangan serta turunannya.
4. Untuk membalas percakapan di media sosial, SMS Finance akan menggunakan bahasa yang baik dan sopan. Kami tidak diwajibkan untuk membalas komentar atau opini apapun dari orang lain sehubungan dengan SMS Finance.
5. SMS Finance akan memperhatikan aturan-aturan mengenai informasi rahasia yang berlaku di perusahaan.
6. SMS Finance tidak akan melanggar privasi individu tertentu, seperti mengungkapkan dan/atau membocorkan informasi pribadi tanpa persetujuan individu tersebut.
7. SMS Finance tidak akan melanggar hak kekayaan intelektual seperti hak cipta, hak merek dagang, hak desain, photo, video, suara dan lain lain yang dimiliki oleh pihak ketiga.
8. SMS Finance tidak akan membagikan konten yang berisikan tentang :

1. Aktivitas politik dan/atau pemilihan umum;
2. Ujaran kebencian;
3. Diskriminasi atau yang dapat menyebabkan perpecahan antara suku, ras, agama, dan antar golongan;
4. Konten terkait asusila;
5. Pengancaman; dan
6. Menyinggung atau menjatuhkan kompetitor.

Penyangkalan

1. SMS Finance tidak bertanggung jawab atas isi dan kebenaran dari konten yang mengatas namakan SMS Finance yang bukan berasal dari akun media sosial resmi milik SMS Finance sebagaimana tercantum di atas.
2. SMS Finance tidak bertanggung jawab atas isi dan kebenaran dari konten milik karyawan SMS Finance, konten yang dipublikasikan oleh karyawan SMS Finance pada akun pribadi miliknya dan konten yang dimiliki atau dipublikasikan oleh karyawan SMS Finance tersebut tidak dapat dianggap mencerminkan atau merepresentasikan SMS Finance.
3. SMS Finance tidak diwajibkan untuk membalas percakapan pada kolom komentar yang di tulis oleh pihak manapun, baik ditujukan kepada SMS Finance maupun pihak lain. Apabila adanya komentar terkait keluhan atas SMS Finance, maka  pengelola media sosial SMS Finance akan mengarahkan pemberi komentar untuk mengajukan keluhan atau pengaduan ke layanan customer service SMS Finance sebagai berikut :

Website        : https://bantuan.smsfinance.co.id

Telepon         : 1500403

Email            : customer.care@smsfinance.co.id

4. Pengelola media sosial SMS Finance akan memantau media sosial selama jam kerja. Setiap percakapan yang masuk di luar jam kerja, tidak menutup kemungkinan akan adanya penundaan bagi pengelola media sosial SMS Finance dalam membalas percakapan.

Official Social Media Account of SMS Finance

SMS Finance Social Media

    Instagram

                                                        Get closer to SMS Finance

                                                        Get information about our product and service promo programs on Instagram @smsfinanceid Please Visit >

                                                        Get the latest career and training information at SMS Finance Please Visit >

   Facebook

                                                      Get closer to SMS Finance, get information about the program.

                                                      Promo our products and services on Instagram @smsfinanceid Please Visit >

Management Profile

	Yoshiaki Matsuoka
	President Commissioners
	Japanese citizen, born in 1968. He obtained his Bachelor of Science degree from Kwansei Gakuin University in 1991. He started his career at ORIX Corporation since 1991 and has more than 30 years of experience in the financial industry, with placements in various ORIX Corporation Group companies around the world. He has served as President Commissioner of SMS Finance since April 2022 until now.

Organization Structure